In the summer of 2003, Joyce Fenkse
spent a long and trying day in
Niagara Falls, Ontario. She had come
there with a client. Joyce was an auditor
for a large accounting firm.

At this point in the evening she had just
lost her footing and slipped out of one of
her shoes. She was beside the wall that
edges the Niagara Gorge,
downstream from the falls.

She was tired and frightened by how things had turned out
that week. She was a careful, controlled, clever woman. But this had been
a mistake-filled week, one that she wished had never happened.

Joyce couldn't afford to make mistakes.